Target audiences
- Professionals working in the healthcare industry
- specifically those involved in providing hospitality and customer service within healthcare settings
- This may include healthcare administrators, front desk staff, receptionists
- patient service representatives, nurses, doctors
- allied health professionals
- other healthcare support staff
- Instructor: admin
- Duration: 5 days
Categories: General Management
Course Description:
In this workshop, delegates will explore the critical relationship between healthcare and hospitality, and how they can work together to deliver an outstanding patient and guest experience. Participants will be equipped with the knowledge and skills needed to make excellence a habit, as they strive to delight their guests and patients in health care organizations.
Learning Objectives:
- Recognize the diversity of cultural backgrounds in the patient population,
- Apply best practices for clear and empathetic communication with patients.
- Provide guidance on self-management tailored to individual cultural contexts.
- Understand the underlying causes of disparities and strategies to mitigate them.
- Develop plans to address specific health disparities prevalent in the community.
- Develop personalized care plans that respect cultural differences.
- Implement strategies to adapt healthcare practices to diverse cultural backgrounds.
- Evaluate and reflect on the effectiveness of patient-centered approaches.
- Provide feedback and support to colleagues in implementing patient-centered care strategies.
The curriculum is empty
Instructor-led Training
English
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